how do I fix the tailgate on my Ford Explorer Fifth Generation (2011-2019) that won't open

Ford Explorer Fifth Generation (2011-2019)

Error Codes

2-4 hours

Time

medium

Difficulty

medium

Severity

3 min read

480 words

Problem Statement

Learn how to diagnose and fix a tailgate that won't open on a 2011-2019 Ford Explorer. Step-by-step guide with tools and tips for repair.

Affected Component

Electrical

Estimated Time

2-4 hours

⚠️ Safety Warnings

Important safety information - read before proceeding

•Disconnect the battery before working on electrical systems to avoid shocks or shorts.

Symptoms

•Tailgate does not respond to key fob or inside switch
•Tailgate does not physically open when pulled
•Warning light on the dashboard indicating tailgate issues
•Possible clicking sound when attempting to open
•Inability to hear motor operation when using the key fob

Diagnostic Steps

1
Check the key fob battery to ensure it is functioning properly.
2
Inspect the interior tailgate switch for proper operation.
3
Use an OBD-II scanner to check for any related error codes.
4
Visually inspect the tailgate latch for any obstructions or damage.
5
Test the tailgate motor by applying direct power to it.
6
Check the wiring harness for any damage or disconnection.

Solution

💡 Expert Tip

For complex repairs like this, consider taking photos at each step. This helps if you need to reverse a step or consult with a mechanic. Also, keep all removed parts organized - you may need to reference them during reassembly.

Verification

After completing the repair, verify that the issue has been resolved:

✓Test the affected component to ensure it functions correctly
✓Check for any error codes or warning lights
✓Monitor the vehicle for a few days to ensure the issue does not recur

Prevention Tips

To prevent this issue from occurring again:

•Follow the manufacturer's recommended maintenance schedule
•Address warning signs early before they develop into major issues
•Use quality parts and fluids recommended for your vehicle
•Keep detailed records of all repairs and maintenance

Tools & Equipment Required

•Socket set
•Multimeter
•Flathead screwdriver
•Trim removal tool

Parts Required

•Tailgate latch assembly (if damaged)
•Wiring harness (if damaged)

Related Faults

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Diagnostic Steps

1
Check the key fob battery to ensure it is functioning properly.
2
Inspect the interior tailgate switch for proper operation.
3
Use an OBD-II scanner to check for any related error codes.
4
Visually inspect the tailgate latch for any obstructions or damage.
5
Test the tailgate motor by applying direct power to it.
6
Check the wiring harness for any damage or disconnection.

Solution

1. Preparation

Gather tools: Socket set, multimeter, flathead screwdriver, and a trim removal tool.
Ensure the vehicle is in park and the ignition is off.
Disconnect the battery to prevent any electrical shorts.

2. Inspect and Access the Latch Mechanism

Use the trim removal tool to carefully remove any paneling around the tailgate interior to access the latch and wiring.
Locate the latch mechanism and visually inspect for any visible damage or obstructions.

3. Test and Replace the Latch Mechanism

If the latch appears to be stuck or damaged, use a socket set to remove the latch assembly.
Replace with a new latch if necessary, ensuring it is the correct part for your model year.
Torque the latch bolts to the manufacturer’s specifications (usually around 8-10 ft-lbs).

4. Check and Repair Wiring Connections

Inspect the wiring harness connected to the latch and motor for any signs of wear or disconnection.
Repair or replace any damaged wiring as needed, ensuring all connections are secure.

5. Reassemble the Tailgate

Reattach the interior panel carefully, ensuring all clips and screws are secure.
Reconnect the battery and test the operation of the tailgate.